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MB-230 Certification, MB-230 Reliable Braindumps Files

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To earn the Microsoft MB-230 Certification, candidates need to pass the certification exam. MB-230 exam is designed to test the candidate's knowledge and skills in areas such as customer service, service management, case management, and communication. MB-230 exam is divided into several sections, each of which covers a specific topic related to customer service. Candidates who pass the exam demonstrate their ability to design and implement customer service solutions that meet the needs of their customers.

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q26-Q31):

NEW QUESTION # 26
You are a Dynamics 365 for Customer Service administrator.
You need to implement queues to manage cases.
Which queue types should you use? To answer, drag the appropriate queue types to the correct scenarios. Each queue type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queuesmanage-ac

NEW QUESTION # 27
You need to configure the system to store answers about claims.
Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge-ar

NEW QUESTION # 28
You are modifying the phone-to-case process in Dynamics 365 Customer Service. You create a flow by using PowerApps as shown in the exhibit. (Click the

You must modify the business process flow to include the check-email step at the beginning of the research stage.
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application, email Description automatically generated

Reference:
https://docs.microsoft.com/en-us/power-automate/create-business-process-flow?context=/dynamics365/context/s

NEW QUESTION # 29
A company uses Dynamics 365 Customer Service. The company connects chatbots to its Omnichannel configuration.
The chatbot does not escalate calls to agents.
You need to troubleshoot the chatbot issue.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Answer:

Explanation:

1 - Create the chatbot application and assign...
2 - Add the chatbot to a voice worksptream.
3 - Add the chatbot tot he queues.
4 - Set escalation rules.
5 - Set code to engage the chatbot.

NEW QUESTION # 30
A company uses Omnichannel for Customer Service. An administrator creates a report. You must change reports to intraday insight reports without using customization. You need to determine why you are unable to switch to the intraday insight reports. What is the issue?

A. The intraday insight reports must be configured from Dynamics 365 Customer Service settings.
B. The intraday insight reports need to be created in FetchXML first.
C. Users can configure only their own intraday insight reports.
D. Only administrators can configure the intraday insight reports.

Answer: C

NEW QUESTION # 31
......

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Tim Cook Tim Cook

Biography

MB-230 Certification, MB-230 Reliable Braindumps Files

2025 MB-230 Certification 100% Pass | High-quality Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant Reliable Braindumps Files Pass for sure

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q26-Q31):

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