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The Salesforce Service-Cloud-Consultant exam covers a range of topics including designing and implementing Service Cloud solutions, managing cases and knowledge, building and maintaining a Salesforce Community, and integrating with external systems. Service-Cloud-Consultant exam consists of 60 multiple-choice questions, and you will have 105 minutes to complete it. To pass the exam, you must score at least 67%. Salesforce Certified Service cloud consultant certification is valid for two years, after which you will need to retake the exam or complete a maintenance module to maintain your certification. With this certification, you can demonstrate your expertise in Service Cloud and advance your career as a Salesforce professional.

To become a Salesforce Certified Service Cloud Consultant, the candidate must pass the Service-Cloud-Consultant Exam. Service-Cloud-Consultant exam covers topics such as Service Cloud functionality, designing customer service solutions, managing service level agreements, and optimizing customer service processes. Salesforce Certified Service cloud consultant certification is intended for professionals who work in roles such as service managers, customer service representatives, and customer support agents.

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Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who want to demonstrate their expertise in implementing and consulting on Salesforce Service Cloud solutions. Salesforce Certified Service cloud consultant certification is highly sought after by individuals who are looking to advance their careers in the Salesforce ecosystem, and it is a testament to their skills and knowledge in the field of customer service.

Salesforce Certified Service cloud consultant Sample Questions (Q85-Q90):

NEW QUESTION # 85
A new customer to Salesforce is considering implementing a customer portal. The customer has millions of users and plans to evaluate a high-volume customer portal.
What is a key consideration when configuring a customer portal?

A. Users can download and view content
B. Users cannot own records
C. Users are not associated with a role in the hierarchy
D. Users can be part of a case team

Answer: C

NEW QUESTION # 86
Cloud Kicks (CK) started out as a small shoe company. Now, CK is growing and needs to meet changing customer expectations while also uplifting agent skill sets and organizational success.
In which order would a consultant work through a high-level discussion and planning session with CK?

A. Gather organizational vision, map processes, plan for user feedback, and define metrics.
B. Gather organizational vision, match appropriate metrics, plan for user feedback, and map processes.
C. Gather organizational vision, map processes, plan metrics, and plan for user feedback.

Answer: C

Explanation:
In planning sessions with Cloud Kicks, the recommended approach is to first gather organizational vision, then map out processes, plan key performance metrics, and finally, incorporate a plan for gathering user feedback.
This structured approach ensures alignment with organizational goals, efficiency in processes, measurable outcomes, and continuous improvement based on feedback.

NEW QUESTION # 87
Universal Containers (UC) wants customers to be notified by email when their issue is resolved. The notification should contain a reference link in the form of their case number. The customer should be able to click the link and be redirected to the resolved case in UC's Community. Which three features must be configured to accomplish this? Choose 3 answers

A. Email Template
B. Workfl
C. Email Alert
D. Email Relay
E. Assignment Rule

Answer: A,B,C

NEW QUESTION # 88
The service team members at Cloud Kicks (CK) are struggling to collaborate with each other on Cases. CK also uses Slack internally.
What should the consultant recommend?

A. Configure a case notification Slackbot.
B. Enable and configure Swarming in Slack.
C. Create a case team workspace in Slack.

Answer: C

Explanation:
Creating a dedicated workspace in Slack for case teams enables real-time collaboration and communication among Cloud Kicks service team members. This approach leverages the existing internal use of Slack, providing a familiar platform for team members to discuss cases, share updates, and collaborate effectively.

NEW QUESTION # 89
Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?

A. Social Media Marketing message tagging.
B. Social Persona for Twitter and Facebook.
C. Social Customer Service for Twitter and Facebook.
D. Einstein Bot social queues.

Answer: C

NEW QUESTION # 90
......

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Latest Service-Cloud-Consultant Test Questions - Download Service-Cloud-Consultant Pdf

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Salesforce Certified Service cloud consultant Sample Questions (Q85-Q90):

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